Effective help desk management has the potential to save IT a significant amount of time and money. View this webcast to learn how to drive down the number of tickets to save significant labor costs and manage help-desk expectations.
This video from Info-Tech describes why and how IT must continue to aggressively reduce the funds allocated to ongoing support if it hopes to make progress on leveraging the opportunities provided by new technology.
Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste time and money fixing low priority problems while ignoring the larger ones that frustrate the business.
a market dominated by few but with many product offerings. Gather standby power requirements, and list the features needed beforehand to ensure you aren’t paying for what you don’t need.
Choosing the right field service automation solution will increase the efficiency of field technicians, and directly increase revenue by creating new opportunities for sales in the field. Our vendor landscape is previewed below, with the full whitepaper available for download via the link at the bottom.
Sometimes, it becomes necessary to say goodbye to an old friend. But how do you switch a mission-critical system like e-mail - without causing disruption to the organization?
While Microsoft Exchange dominates with 79% market share, more small enterprises are switching away from Exchange than are switching to it, due to a perception of higher TCO and the complexity of migrating to Exchange 2007/2010. Besides, Cloud based enterprise e-mail solutions are now mature.
Get to action with these following steps, available as attachments below:
The eForms market is evolving away from the paper form entirely, replacing it with a rich UI and integration with new digital media and more advanced mobile functionality. The eForms vendor landscape is a mix of new and established vendors addressing a wide range of diverse scenarios.
Understand and plan your RIA strategy now to improve user experience through interactivity, visual appeal, and rapid response times. This research will help you respond to globalization and new business models with applications built for today’s realities, delivering business value using the latest technologies.
High levels of project variability are common in the global economy where responsiveness is key to business survival. IT departments operating in an environment that is poorly organized for responsiveness will constantly find themselves in reactive mode – often stripping the benefits of prompt project approval. Here's how you can be a better project manager:
The eForms market is evolving away from the paper form entirely, replacing it with a rich UI and integration with new digital media and more advanced mobile functionality. The eForms vendor landscape is a mix of new and established vendors addressing a wide range of diverse scenarios.
