Effective help desk management has the potential to save IT a significant amount of time and money. View this webcast to learn how to drive down the number of tickets to save significant labor costs and manage help-desk expectations.
This video from Info-Tech describes why and how IT must continue to aggressively reduce the funds allocated to ongoing support if it hopes to make progress on leveraging the opportunities provided by new technology.
Often, IT makes wrong assumptions about what senior managers expect of the department and how it actually performs against those expectations. As a result, IT leaders waste time and money fixing low priority problems while ignoring the larger ones that frustrate the business.
Choosing a BI solution is complicated. While vendors show off the bells and whistles of a solution, IT professionals are often left wondering whether or not the solution will actually address their needs.
Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the former, but must also be actively involved in the latter to ensure the long-term success of the collaboration environment.